Frequent Questions
ABOUT THE PRODUCTS
What warranty do your products have?
Our products have a 1 to 5 year warranty depending on the product. For more details on a particular product, please consult the sales agent who carries your account.
ABOUT THE PRICES
Do you handle special prices or discounts?
Currently we handle different price levels depending on the volume of each production so the cost of the material will depend directly on the quantity requested per order.
ABOUT QUOTES
How can I request a quote?
Send us an email to info [at] pinagroupintl.com with the details of the material you require, and we will send you the quote of the material as soon as possible, including the cost of shipping to your Country.
ABOUT PAYMENTS
What payment methods do you accept?
We accept payments through:
– Bank wire transfer to our company’s account in Hong Kong.
– Western Union (Cash or debit in local currency).
– Paypal (PayPal accounts or Credit Cards).
ABOUT SHIPMENTS
To which countries do you ship the products?
Our company specializes in international distribution, so we ship our products to any country in the world.
From where will the products be shipped?
We will ship the material directly from our warehouse in China or Hong Kong.
What shipping methods do you use?
We currently do the shipments through express, air cargo and sea cargo.
ABOUT TAXES
In addition to product prices, do you have to add taxes (VAT, ITBMS) to the sales price you give in the quotes?
Since it is an international sale, we do not charge sales tax on our products. The amount indicated by our quotes is the final sale price.
However, it is possible that when the merchandise arrives in your country, it be taxable with import tariffs, and its percentage varies according to the product category and the laws of each country. Therefore we recommend to consult this information to your customs agent or local offices of express shipping companies such as DHL, UPS, FedEx, etc for more details.
ABOUT OUR PRIVACY POLICY
How do you handle the information provided on your page or via email?
Our company only uses the information provided for communication purposes in relation to the process of purchase, shipment, after-sales service, and notification of product updates.
At no time will the information be shared with third parties.
If you have any other question, please contact us and we will gladly assist you.